Home About Cafe Hotspot Support

At AiRed quality customer support is our number one concern.

Please don't hesitate to give us a call if the information on this page does not solve your problem.

Technical Support 952 854184

For telephone support, your current IP address is:

Getting Connected:

  1. You need a Wi-Fi CERTIFIED wireless network card. This card is built into Intel 'Centrino' and Apple 'AirPort Extreme' enabled laptops. Alternatively one can be slotted into the 'PC card' slot or connected to a USB port in most other laptops. Wireless PDAs and handheld devices vary in their compatibility, check the manufacturer's documentation for details.
  2. You need to be within range of an AiRed or other GBIA Partnered hotspot. You can find hotspot locations by looking for the Wi-Fi ZONE signs or searching an online data base like the Wi-Fi ZONE finder, GBIA and JiWire.
  3. Now, on your computer select the 'AiRed' SSID (wireless network Service Set ID) from the list of available networks.
    1. Using Windows: Right click the Network Settings icon in the system tray (bottom right of your screen) and select 'AiRed'. If this is the first time you've connected to a WiFi network you may need to run the Wireless Network Setup Wizard.
    2. Using a Mac: Click on the AirPort menu (top right of your screen) and select 'AiRed'.
  4. Now launch a web browser (Internet Explorer or Safari) and surf to your favourite web site. You are re-directed to the hotspot welcome page.
  5. Authenticate:
    1. If you have an AiRed Subscriber account just enter your username and password.
    2. If you have bought an AiRed or GBIA pre-paid voucher, enter your 16 digit voucher number in the space provided.
    3. Alternatively choose one of the other payment options.
    Click the 'Go!' button, and you're on-line.
  6. Enjoy the Wi-Fi Experience.
  7. When you're finished on-line, close the 'AiRed session window' to save any remaining credit (if you're using a metered voucher).

Connecting with an Ethernet Cable

Some locations offer connection by Ethernet cable for laptops without WiFi connectivity.

  1. Plug the Ethernet cable provided (shown right) into the Ethernet port on your laptop, if your settings are configured correctly you should be able to skip to step 4 of Getting Connected above, if you do not see a web page continue here.
  2. In Windows XP, go to your Network Connections folder in Control Panels.
  3. Right-click the Icon for your Ethernet Network Adapter and select properties from the pop-up menu.
  4. Select TCP/IP from the list and click the Properties button.
  5. If you use an Ethernet Network at home or in the office then make a note of any IP addresses and settings before making changes.
  6. Now make sure all settings are set to "Discover Automatically" or "using DHCP" in all tabs.
  7. Go to step 4 of Getting Connected above.

Wireless Security

In response to customer feedback we'd like to clarify our wireless security policy.

Currently AiRed hotspots run without WEP or WPA security. In other words normal communications between your laptop and the Internet (via an AiRed hotspot) are 'open' and could be monitored by malicious 3rd parties in range of the WiFi signal. The hotspots have been set up this way for a variety of reasons including ease of use and minimising the cost to our end users.

Having said that we would like to remind you that the SSL protocol, that is secure web pages (you can tell when you are on a secure page by the 'https://' prefix in the address bar and a little padlock icon in the corner of the browser), are scrambled between the Internet server and your browser and cannot be decrypted by anyone listening-in on your connection. So as long as your web connection is secure, there is no more risk in making credit card purchases or conducting Internet banking transactions over WiFi than over a normal modem or broad band connection.

For future peace of mind are working with our service providers to develop 802.1x compatibility into the AiRed hotspot network.

"The Wi-Fi Alliance, the IEEE 802.11 standards committee and many Wi-Fi members are working to develop new security standards such as 802.11i and 802.1x . These new security standards will use advanced encryption technologies such as AES and TKIP, as well as secure key-distribution methods." The Wi-Fi Alliance

 

 

 

For information e-mail info@airedwifi.com

Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance; and Wi-Fi CERTIFIED™, Wi-Fi ZONE™, the Wi-Fi CERTIFIED logo, the Wi-Fi Alliance logo and the Wi-Fi ZONE logo are trademarks of the Wi-Fi Alliance.
Intel® and Centrino™ are registered trade marks of Intel Corp.